Process Improvement in Pittsburgh

What is Operations Performance Excellence? Operations Performance Excellence is the art of taking complex city processes and transforming them into efficient, effective and safe systems that provide the best possible services to our community. It involves analyzing, refining, and innovating our processes to save time, reduce costs, and increase value.

Why is Operations Performance Excellence important for Pittsburgh?

As we pursue the goal of being one of the safest cities in the United States, we have a mindset of working toward zero harm. By embracing the improvements that Operations Performance Excellence produces, we can create a more responsive, sustainable, and equitable workplace as well as a city where all our residents can thrive.

Here are some examples of Operations Performance Excellence in action.

The Operations Performance Excellence Team has been instrumental in spearheading transformative initiatives aimed at bolstering safety standards and problem-solving capabilities across City various departments. Through collaborative efforts with the Departments of Public Works, Human Resources, Innovation and Performance, Parks, Mobility and Infrastructure, and Permi, Licensing and Investigations significant strides have been made in cultivating a culture of operational excellence.

One of the focal points of these efforts has been the implementation of comprehensive training programs designed to enhance the safety protocols for City employees. By leveraging best practices and industry standards, the team has facilitated workshops and seminars tailored to the needs of each department. Over the course of a year, more than 150 employees were trained in performance improvement. Through these initiatives, employees have been equipped with the necessary skills and knowledge to mitigate risks and ensure a safe working environment.

Moreover, the Operations Performance Excellence Team has played a pivotal role in fostering a culture of continuous improvement by providing coaching and guidance on problem-solving methodologies. Emphasizing the importance of addressing issues at their root cause, employees have been empowered to identify and rectify underlying problems. Through structured coaching sessions and practical tools, teams have been able to streamline processes, optimize workflows, and drive efficiency within their respective domains.

The collaborative efforts between the Operations Performance Excellence Team and various departments underscore a commitment to excellence and employee well-being. By prioritizing safety and problem-solving, organizations can not only enhance operational effectiveness but also cultivate a conducive environment for innovation and growth. Moving forward, the ongoing partnership between these entities promises to yield enduring benefits, ensuring a safer and more resilient workforce to serve the City.